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MacDowell & Associates complaints

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3636 Birch Street Suite 290
Newport Beach, CA 92660 | Get Directions

(949) 756-8114

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against MacDowell & Associates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against MacDowell & Associates

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12/25/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/6/2022

I had a vehicle reposed in 2008 And there coming after 16 yrs later trying to collect there taking 25 of my wages I Can't live on them taking 25 of my earnings I sent them my financial statement waiting for a response. Resolution Sought To drop it down, 25 way to much I have to live I have a wife 2 kids car note insurance rent gas, lights, I don't mind paying but give me room to live. 16yrs later they got the vehicle back 16yrs ago.

Company Response

12/12/2022

MacDowell & Associates LTD is a law firm representing the creditor on this account for a motor vehicle. Our firm and the creditor have reviewed the complaint and provided a response to the consumer. The response contains private personal information about the account and therefore is not provided for public view. We respect the role and service provided by the Business Consumer Alliance so a confidential copy has been emailed to the BCA.

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