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Malcolm Smith Motorsports

77 inquiries |
Motorcycle and Motor Scooter Repair Services

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7599 Indiana Avenue
Riverside, CA 92504 | Get Directions

(951) 687-1300

http://www.malcolmsmith.com

Monday-Friday 9 a.m.- 7 p.m.
Saturday 8 a.m.- 6 p.m.
Sunday 10 a.m.- 6 p.m.

Company Rating

AAA

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Customer Reviews

based on 0 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Malcolm Smith Motorsports closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

From a one-room motorcycle shop to winning DealerNews' 2009 "Dealer of the Year" award, Malcolm Smith Motorsports has become the most storied motorsports dealership in the world.

Primary Contact:	Malcom Smith (Owner)
Business Started:	2/28/1972
Social:

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Licensing

California Bureau of Automotive Repair

Verified License

License Number: 5974
Status: Valid

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Malcolm Smith Motorcycles, Inc.

Malcolm Smith Motor Sports

Websites:
There are no additional web sites.

Contacts:

Kevin Krasner (Service Manager)

Darren Maddox

Joyce Smith

Lynda Bates (Controller)

Alexander Smith (Service Manager)

Other Categories:

New Motorcycle and Motor Scooter Dealers

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