Marine Appliances International ratings, reviews and complaints - Other Wholesalers and Distributors

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company sells defective merchandise, and that most repair attempts are unsuccessful in correcting problems. Other customers complain they experience difficulty obtaining refunds or exchanges when they request refunds due to technical or mechanical failures of their appliances.

The company responds in some cases by by refering complainants to the appliance manufacturer to file warranty claims, offering additional repairs, or in a few cases, exchanges or refunds are made.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Marine Appliances International closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale and distribution of major appliances.

Primary Contact:	John Lee (Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Before making a buying decision, ask about the company's policies on refunds and exchanges. For example, find out if there is a time limitation involved to determine eligibility, or if re-stocking fees are assessed on returned items. Re-stocking fees vary, and may be as much as 25% of your purchase price are. If purchasing items marked "As Is," keep in mind the meaning of the term. "As Is" means you are agreeing to buy the item in the condition it is in at the time of purchase. The seller has no responsibility to the buyer past the point of the sale transaction. This may or may not necessarily negate manufacturer warranties associated with the product. To avoid difficulties with refund issues, we advise purchases be made by credit card. Credit card purchases can usually be disputed within 60 days of the day of the charge.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

The Appliance Company

Thor Soft Line

Appliances International

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

Marine Appliances International

Complaints and Resolutions

Other Information