Marketing Systems Institute ratings, reviews and complaints - Advertising Agencies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Marketing Systems Institute closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is sales of video distributorships.

Primary Contact:	Dave Boiani (President)
Business Started:	1/1/1978
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We urge caution. No local phone number is listed for this company. The firm first came to our attention in 1985 as Southwest Sales, previously known as Pennyscale, marketing vending machines. Marketing Systems Institute came to our attention in 1988. Its file has been inactive for the last several years. When considering any business opportunity, we urge careful consideration of: a written description of the offer; background information on the company, its principals and officers; and the contract. Obtain written clarification of all verbal promises and any unclear issues. Insist that the company prove any earnings claims it makes to your satisfaction. Before making a decision, consult a trusted business advisor. In California, business opportunities requiring investments between $500 and $50,000 must register with the Attorney General as a Seller Assisted Marketing Plan (SAMP) and post a bond. On May 2, 1996, there was no evidence of complaince. Many state have similar requirements.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

M S I

Buckeye Products

Southwest Sales Inc. (formed in 1982)

Pennyscale (formed in 1952)

Websites:
There are no additional web sites.

Contacts:

John Stillman (Marketing Director)

Joy Boiani (Vice President)

Reputation Report

Marketing Systems Institute

Complaints and Resolutions

Other Information