Matrix Trading Solutions ratings, reviews and complaints - Commodities Brokers and Dealers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege that the company offered only partial refunds or wanted to get the customer to use another program in lieu of a refund. A few customers complained that they were telemarketed by the business despite being enrolled on a National Do Not Call List.

The company responds to a few complaints by providing full refunds, or stating that they will refund the other half, or that the customer agreed to use another program in lieu of a refund.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Matrix Trading Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling trading software and providing investments.

Primary Contact:	Steve Symons (Vice President)
Business Started:	1/23/2004
Social:

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Licensing

With certain exceptions, Federal law requires all persons, businesses, or organizations that wish to conduct futures related business with the public to apply for National Futures Association Membership or Associate Status.

To check or verify registration of your broker, advisor or dealer, you may contact the NFA's Information Center. They can be reached by mail at: NFA, 300 South Riverside Plaza, #1800, Chicago, IL 60606-6615, by phone at 312-781-1410 or 800-621-3570. You may visit their website and obtain the same information at www.nfa.futures.org/basicnet or by email to [email protected] . The website contains registrations from the Commodities and Futures Trading Commission, NFA, and the US Futures Exchange.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We urge careful evaluation of any offer which purports to increase your ability to make higher returns in the commodities and futures market. First, these markets should only be entered into by experienced investors that have sufficient capital to sustain losses. These markets can significantly fluctuate causing extreme losses and gains.

Many companies offering such software, training, programs, plans, books, or other tools make reference to the risks but when selling their products they make verbal claims that are disqualified by taped verification calls and written agreements. In addition, most make misrepresentations about the efficacy of their products and in general claim that their tools eliminate the need to make decisions.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Richard Carter (President)

Reputation Report

Matrix Trading Solutions

Complaints and Resolutions

Other Information