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Mauna Custom Pools

Member | 497 inquiries |
Swimming Pool Contractor

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2814 Serrano Road
San Bernardino, CA 92405 | Get Directions

(909) 754-1310

http://www.maunacustompools.co...

Mon: 8am-7pm
Tues-Fri: 7:30am-7:pm
Sat: 7:30am-6:30pm

Company Rating

AAA

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Customer Reviews

based on 0 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

Proud member since 09/23/2022
This company is a Member of Business Consumer Alliance.

Recent Review

This business has no reviews.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Mauna Custom Pools closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Mauna Custom Pools offers swimming pools new construction and remodeling services.

Primary Contact:	Juan Rojas (Owner)
Business Started:	2/25/2013
Social:

About Mauna Custom Pools

Our success to our custom pool designs can be measured by the growth of our company. Throughout the 15 years we have been in business, we have steadily grown and it has been mostly through client referrals. We treat your project as though it were for one of our own backyards.

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Licensing

California State Contractors License Board

Verified License

License Number: 1001404
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Pool and Spa Maintenance Services

Concrete Contractors

Swimming Pool Remodeling Service