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MCM Elegante Hotel

41 inquiries |
Hotels

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2355 I-10 South
Beaumont, TX 77705 | Get Directions

(877) 842-3606

http://www.mcmelegantebeaumont...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/26/2022 Alexis G.

Had mold on all of my pillows on both beds.

Had mold on all of my pillows on both beds. Didn't notice until it was check out time which means me and my two children slept on molded pillows for 2 days of top of going swimming so it made me sick. I'm still sick to this day. There was also mold above the tv on the ceiling. I went to tell the front desk, they were polite but too calm so I'm guessing this has happened before . Everything just smells wet in the room no matter the temperature. You guys need to make sure that that doesn't happen to the RIGHT person that takes this further . I will be taking my kids to the doctor to get checked for possible mold exposure and if so they I will be moving forward as well. This is unacceptable! You pick a hotel to stay at hoping you'll be comfortable and this was not a happy ending. I've already been given my money back but that's not enough for me. I'm disgusted because I've never dealt with anything like this in a hotel before. It gave me "MOTEL" vibes.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against MCM Elegante Hotel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a hotel.

Primary Contact:	Angie Schade (General Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Hilton

MCM Elegante Beaumont

Websites:

http://www.mcmelegante.com

Contacts:
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