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McQueen Jewelry

422 inquiries |
Jewelry Retail | Business Alert

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110 South Fairfax Avenue Suite A11-67
Los Angeles, CA 90036 | Get Directions

(800) 395-5542

Monday - Friday: 10:00 am - 5:30 pm
Saturday: By Appointment
Sunday: Closed

Company Rating

AAA

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Customer Reviews

based on 3 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/7/2014 Kristine A.

Great Quality - Good Prices

I bought some diamond earrings here for myself and I love the prices, the quality, and the cut of the stones. It's been ages since I've treated myself to some new jewelry and I found a pair at McQueens I just couldn't pass up - the design was unique, the stones were gorgeous, and the price was unbeatable. When I called customer service and asked how soon they would be able to ship them, they said same day service and I should receive them in 2-3 days time. Right on the money, I got them 3 days after ordering. Perfect timing, good service.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against McQueen Jewelry closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

McQueen Jewelry offers exclusive diamond pieces at reasonable prices. McQueen Jewelry began in 1983 as a family-owned storefront in Downtown Los Angeles in the jewelry district.

Primary Contact:	Customer Service
Business Started:	1/1/1983
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

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Industry Resources

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Additional Info

DBAs:

McQueen Jewelry Corporation

McQueen Jewelry

Websites:
There are no additional web sites.

Contacts:

Green Contact (Office Manager)

Justin Green

Other Categories:

Jewelry Retail

Addresses:

110 S Fairfax Ave #A11-67, Los Angeles, CA, 90036-2165

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