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Mercedes-Benz of South Bay

270 inquiries |
New Car Dealers

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3311 Pacific Coast Highway
Torrance, CA 90505-6613 | Get Directions

(310) 534-3333

http://www.sbmercedes.com

Monday - Saturday: 9am - 9pm
Sunday: 9am - 7pm

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/23/2021 Dr. Dorothy R. K.

I disputed the amount of $300.00 for a courtesy car, by not accepting a charge that wasn't explained or told to me, after waiting 45 minutes for a courtesy car?????? Waiting for a courtesy car and not told or explained to me that I would be receiving a renter car with a $300.00 deposit. I was never asked if I needed a renter car, told a courtesy car while car was being serviced. My problem was a ride home and not a renter car, being I had a car at home to drive. This was one of the worst experiences at a dealerships, very unprofessional service and deception.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Mercedes-Benz of South Bay closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Mercedes-Benz of South Bay, Authorized Mercedes-Benz Dealer located in Torrance, CA. We proudly serve the Torrance, Long Beach, Glendale and Anaheim area.

Primary Contact:	Steve Schimkus (Manager)
Business Started:	6/27/1961
Social:

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Licensing

California Bureau of Automotive Repair

Verified License

License Number: 227750
Status: Valid

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:

http://www.southbay.mercedescenter.com

Contacts:
There are no additional contacts.

Other Categories:

New Car Dealers

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