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Micro Center

165 inquiries |
Computer Equipment, Parts, and Supplies Retail

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3089 Nutley Street
Fairfax, VA 22031-1931 | Get Directions

https://www.microcenter.com/si...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/4/2020 Marivic B.

Accept cash from the customer who don't have credit cards. This is an unfair treatment from the customer who don't have cards.

I went to the store this morning and wait for 5 mins outside before I can go in. When I went inside the store to get my stuff and ready to pay for it. The cashier told me, they don't accept cash. This is unfair business for the customer like me who cannot carry cards (credit cards. ) when did they started this and if so, they should put that in front of their store. No cash accepted due to the pandemic. As a customer who goes all the way to that store and treated unfairly. Today is Saturday, May 2, 2020.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Micro Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is computer sales and repair services.

Primary Contact:	Jeff Katz (Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Micro Center Sales Corporation

Micro Center Inc.

Micro Center Computers and Electronics

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Electronic Equipment Retail

Computer Dealers Retail

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