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Mier Chevrolet Buick GMC

112 inquiries |
New Car Dealers

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1200 North Market Strett
Sparta, IL 62286-1020 | Get Directions

(618) 443-2111

http://www.meierchevroletbuick...

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/1/2021 Jonathan W.

I am never going back and anyone i talk to i will suggest never going there. I do not trust them.

Tore up my car several times at the Nashville Illinois location and so i thought i would try their Sparta Illinois location and their customer service is through the floor. My car is missing a safety part for the buckle since i have owned the car and they do not do what they said they would do. They are not reliable for anything. Then they waited for my car to be outside of the warranty to call and say my part came in that they didn't tell me they ordered. This company has tore up my dash, tire while rotating them. Left my oil leaking after an oil change and so on. Very unreliable I am never going back and anyone i talk to i will suggest never going there. I do not trust them. They should take customer services classes lmao. Will it happen...probably not.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Mier Chevrolet Buick GMC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is new and used car dealers.

Primary Contact:	Mike Meier (Owner & Operator)
Business Started:	N/A
Social:

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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Svanda Chevrolet-Olds Buick

Websites:
There are no additional web sites.

Contacts:

Deanna Newton (Office Manager)

Other Categories:

Used Car Dealers

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