Milan Avenue ratings, reviews and complaints - Online Retailers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company advertises products to be 100% authentic, but the products received are knockoffs that are of poor quality, defective, or damaged. Consumers further allege difficulty obtaining refunds. Some complainants allege poor customer service and encounters with rude company personnel. One consumer expressed dissatisfaction with only receiving a partial refund after returning defective merchandise.

The company generally responds to complaints by denying refunds and referring customers to their return policy. The company's return policy only allows merchandise to be returned within seven days for refund or exchange and the customer is charged a 15% restocking fee as well as bank fees. The company also responds to complaints by denying allegations of poor customer service, and explaining every shipment is checked by the production department and signed out by a manager to avoid shipping damaged items. The company contends that all of their products are 100% authentic. One customer was dissatisfied with the company's response regarding their exchange policy because the procedures were not explained.

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Complaint Closing Statistics

0 complaints against Milan Avenue closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling designer accessories online.

Primary Contact:	Bobo Wu (Owner)
Business Started:	1/1/2002
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

On December 18, 2003, our office contacted Gucci USA and verified that this company is not an authorized dealer of their products. The only authorized dealers to sell authentic Gucci merchandise in California are Gucci, Neiman Marcus, and Sak's Fifth Avenue department stores. Customers can contact the manufacturer for further information on authenticity of products before making purchases.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
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Contacts:

Owner

Reputation Report

Milan Avenue

Complaints and Resolutions

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