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Miles Franklin Ltd

1,297 inquiries |
Other Investment Companies and Services

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3015 Ottawa Ave S
Minneapolis, MN 55416-2206 | Get Directions

(952) 929-7006

Company Rating

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/5/2021 Bonnie C.

A Great Find - Honesty and Integrity in a Precious Metals Company

Having had a bad experience with my first choice in a precious metals company earlier in 2021 to rollover my 401k into a metals backed IRA, finding and doing business with Miles Franklin since then, has been an amazing experience. You can not ask for more personalized service than to have Andy Schectman himself be there for guidance and to answer any questions I had. He never once asked me to wire him any funds until after we had discussed my best options for preserving my wealth, unlike two other companies who did just the opposite. He genuinely cares and has concern for the people he serves. Miles Franklin has truly been a breath of fresh air in these tumultuous times we are facing. Andy puts his neck out there for you and says what he means and means what he says. Integrity, honesty and transparency all things you need to trust doing business with a precious metals company. Much gratitude to a company who puts the customer first. Thank you Miles Franklin.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Miles Franklin Ltd closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is Investment Advice

Primary Contact:	David Schectman (Chief Executive Officer)
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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