ModShop ratings, reviews and complaints - Furniture Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against ModShop closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

ModShop is a custom home furnishings retailer. For us it’s not just about selling furniture and eclectic accessories, but about selling a comfortable, relaxed lifestyle, and always on trend, and customizable to fit any aesthetic and affordable to mos

Primary Contact:	John Bernard (Owner)
Business Started:	12/17/1987
Social:

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Licensing

CA Bureau of Household Goods and Services

License Number: 149519
Status: verified

The company may be required to be licensed or registered for the services they offer. To verify the status of this company's Furniture Retailer license, please contact the CA Bureau of Home Furnishings and Thermal Insulation at www.bearhfti.ca.gov or by calling (916) 999-2041.

License Number: 149519

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Room Service

Spot International, Inc.

ModShop by Room Service

Websites:

Contacts:

Customer Service