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Monex Deposit Company complaints

4910 Birch Street
Newport Beach, CA 92660-2113
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(949) 752-1400

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Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege that they purchased precious metals based on advice and coaching from account representatives and as a result they incurred substantial financial losses. A few clients complained that account representatives did not follow their instructions in applying funds for investment or that they failed to keep them informed and as a result they suffered losses they would not have incurred had their instructions been followed. ~~The company responds to some complaints by disputing the allegations and stating that the investments are self-directed and they are not responsible for losses denying requests for refunds or monetary compensation. In one case a partial refund was issued but was conditional upon signing a release waiver composed by the company.

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Complaint Closing Statistics

0 complaints against Monex Deposit Company closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

0 complaints against Monex Deposit Company

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