Find a reputable business?

Reputation Report

Monro Muffler Brake & Service

226 inquiries |
General Auto Repair Services

File Complaint

5956 Westerville Road
Westerville , OH 43081 | Get Directions

(614) 901-9495

http://www.monro.com

Company Rating

View Rating Explanation

Customer Reviews

based on 1 review.

Write Review

View Customer Reviews

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/30/2018 Patrick H.

I went to get my car serviced just to be told they did not want to get in my car due to tobacco ashes around the ash tray

I went to get my car serviced just to be told they did not want to get in my car due to tobacco ashes around the ash tray not on the floor not on the seat but the ashtry. After I reached out to the customer service supervisor kyle which took me 4 times to get his number because the business hung up on me each time i asked for corporate number. Well after talking to Kyle the story changed. Now they claim my car smelled like mold and mildew that almost made him gag. If that was the case wouldn't I be sick or dead by now from breathing it in everyday my car only smell like tobacco smoke. I take people home everyday from work not once has anyone gagged or told me my car was dirty. Just had my wheel Bering replaced last week with no problem. Obviously one of them is lying to cover their tracks and I feel disrespected and discriminated against and honestly believe in my heart it never would of happened if I wasn't black. And I'm still waiting on Kyle to call me back with his supervisors number. I'm pretty sure he's not calling me back. I don't want nothing from them i wouldn't give them a penny. I'm just letting the world know that they run a dirty business and they races against non white people. Will get my lawyer involved if needed.

View All Reviews

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Monro Muffler Brake & Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is general auto repair services.

Primary Contact:
Business Started:	N/A
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Monro Muffler Brake & Service?
Contact them directly!

Request Quote

Licensing

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile