Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/19/2021 Holley B.

I would like to see that this employee be terminated of his position because harassing customers and making them feel unsafe is absolutely not okay.

I bought $10 worth of gas and a sausage breakfast sandwich from Morton BP at 9:40 pm on Friday, April 16th. I didn't eat my sandwich and kept it in the vehicle I was riding with until I had returned the store with a few friends around 11:25 pm that same evening. I brought my sandwich that I had already bought into the store to use the microwave to heat it up so I could eat it. I was then harassed by an employee who accused me of stealing which is false. He called me derogatory names, threatened me and made me feel unsafe. My friends who was with me who had been a witnesses to the incident continued to tell him that I had paid for the sandwich previously but it was not getting through to him. I would like to see that this employee be terminated of his position because harassing customers and making them feel unsafe is absolutely not okay.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Morton BP closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is convenience stores.

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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