Motel 6

Poor customer service!

I was not informed of a security deposit to be paid upon check in. I was charged for the room prior to being asked for the deposit in which I could not afford. When I asked them to switch my reservation to a close by location that did not charge a deposit. They went ahead and canceled my reservation without my consent and left me waiting 7-10 days for my refund. Which in turn left me broke and now without shelter for at least a week until my funds were deposited back into my account. During which I tried to contact customer support and they were very rude and un-accommodating. I was told to basically just deal with it and that it wasn't their problem and there's nothing they can do. For the owner to figure out why this has happened and do something to prevent future tenants from experiencing this nonsense. There should be procedures in place in case this thing happens so people aren't left to sleep in the streets due to lack of information or the lack of awareness of these other charges. I would also like to be compensated for my time wasted and the pain and suffering I've endured while having to sleep in the streets as well.

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