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Motel 6

  27 inquiries |
Hotels

10694 Olson Drive
Rancho Cordova, CA 95670-5631
| Get Directions

(916) 635-8784

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/3/2022

Poor customer service!

I was not informed of a security deposit to be paid upon check in. I was charged for the room prior to being asked for the deposit in which I could not afford. When I asked them to switch my reservation to a close by location that did not charge a deposit. They went ahead and canceled my reservation without my consent and left me waiting 7-10 days for my refund. Which in turn left me broke and now without shelter for at least a week until my funds were deposited back into my account. During which I tried to contact customer support and they were very rude and un-accommodating. I was told to basically just deal with it and that it wasn't their problem and there's nothing they can do. For the owner to figure out why this has happened and do something to prevent future tenants from experiencing this nonsense. There should be procedures in place in case this thing happens so people aren't left to sleep in the streets due to lack of information or the lack of awareness of these other charges. I would also like to be compensated for my time wasted and the pain and suffering I've endured while having to sleep in the streets as well.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Motel 6 closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is a hotel.

Primary Contact: Owner
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.