370 inquiries | Doll Houses and Accessories Retail
(714) 992-9063
http://www.mottsminis.com
Web site open 24 hours a day, 7 days a week.
Company Rating
AAA
Customer Reviews
based on 2 reviews.
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
Recent Review
Incompetent Business, Terrible Customer Service
The owner is insane. Items are listed as available, and your order is processed, but that doesn't mean the items are in stock. And it is "improper" for you email or phone to ask if they are in stock. You just have to place your order and it's a surprise if it turns up or not. Apparently "there is absolutely no way for the web site to indicate if an item is in stock or not," "inventory has nothing to do with a sale," and there is some sort of "sales contract" which I violated by emailing because "customers are never to email but are only to log in to check the status of their own order." I'm not sure why a "contact us" email is available on their website. Why say "check the website to see if items are available," but then say "not all items listed are necessarily available"? Why say "it is impossible to say if items are in stock or not," but then say "customer knew items were out of stock at time of order"? Contradictions are everywhere. This website is run purely to torment people; they seem to despise the idea of customers.
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BCA's Summary and Analysis:
Most complainants allege the company charges more than the advertised price for products. Other complainants allege products arrive late or damaged they receive partial delivery of ordered products or items that are not ordered at all. Some complainants are not happy with the company's no refund and no cancellation policy. A few complainants allege incorrect restocking or cancellation fees are charged. ~~The company responds to complaints by referring to their policies as posted on their website. The company states that by ordering either via the Internet phone or any other means consumers acknowledge they have read and agreed to all of their ordering guidelines. Some of their policies include the following: prices are subject to change without notice; refunds are not issued only store credit is provided for equal or greater value items; they reserve the right to correct any errors or omissions; delivery is not guaranteed; and the company reserves the right to charge administrative fees for any chargeback request or for forwarding copies of documents to any other third party on the customer's behalf.
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Company Info
Mott's Miniatures, Inc. was established in 1949, selling dollhouses and miniatures.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period they are required to notify the buyer in writing of the delay and give the option of waiting or having their money returned within seven days. Credit card payments must be credited within one billing cycle.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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