Moving Depot ratings, reviews and complaints - Moving and Storage Companies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Moving Depot closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Moving Depot provides professional moving, packing, unloading, unpacking and storage services. Our employees are professional, courteous, efficient, and well-trained in the best moving & packing procedures.

Primary Contact:	Tom Loucks (President)
Business Started:	12/23/2002
Social:

About Moving Depot

The Moving Depot was created in 2002 and the staff working here has managed to keep its great reputation of honesty and reliability intact. With a team comprised of experienced home and office movers with years spent working with clients in Ontario, CA, our company stands out without making much effort. Here's why people trust us!
Our relocation company would be just another local mover if it wasn't for the team working here. Any business is just as good as the performance of its employees and that's why we take such great pride in ours. For the people at The Moving Depot, the most important values are honesty, punctuality, and keeping up with industry best standards & practices.
So, no matter if you are interested in hiring our home or office movers in Ontario, CA, you can rest assured that the job will be done in a quick, safe, and reliable manner. Our pros are courteous, careful with your belongings, and well-trained in the best packing and moving procedures. Whether you are moving cross-country or just around the corner, our assistance is at your disposal!

In case you have any questions about our relocation company or want to book us for your move, call (877) 770-6683 and speak directly to our experts!

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Licensing

Companies offering to move household goods within the state of California are required to register with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867.

For businesses outside of California, please check with the agency that regulates this industry.

For moves between states, movers are required to register and be licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding a license status, consumers may contact the FMCSA by calling (800) 832-5660 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, or calling (800) 832-5660 or visiting their website at www.safer.fmcsa.dot.gov.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

The Moving Depot

Websites:
There are no additional web sites.

Contacts:

Customer Service

Rosemary Nelson

Richard Nelson (Vice President)