Mullahey Ford, Inc. ratings, reviews and complaints - New Car Dealers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company uses deceptive mailings in the form of scratch off prize award notifications, or pre-approved credit line vouchers, to trick recipients into visiting their sales department to verify winner status or credit line eligibility. One complainant alleges receiving an advertisement indicating eligibility for a "New Start" program that included a pre approval on financing up to $15000.00. When the customer asked how to use the "New Start" plan, she was advised it could be used like a credit card. The customer alleges she was not allowed to use the credit voucher. Other customers complain that sales representatives routinely make verbal promises about vehicle sales contracts which are not included in the written agreements, or that untrue disclosures are made concerning the after market warranties offered. Complainants allege they are advised that finance companies require the purchase of the warranty, or they will not finance the account. A few customers report they respond to ads for free promotional awards given with test drives; however, after the drive the items are not provided. The company responds to some complaints by disputing allegations, or offering explanations for their actions. Some complainants were not satisfied with the company's responses, and contend the company did not provide true information. Other complaints are unanswered.

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Complaint Closing Statistics

0 complaints against Mullahey Ford, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of new and pre-owned automobiles. service and repair.

Primary Contact:	Mike (Principal Contact)
Business Started:	1/1/1929
Social:

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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Mullahey Chevrolet

Websites:
There are no additional web sites.

Contacts:

Chet Dawson (General Manager )

Denny Covarrubias (Assistant Service Manager)

Mark Pavey (Service Manager )