Multimedia Computers ratings, reviews and complaints - Computer Dealers Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to deliver ordered products, or, that components received are delivered defective, or incompatible with their systems. Other customers complain they return merchandise, but the company fails to issue credits or refunds for the returns, and fails to respond to their inquiries on refund or order status. The company responds to most complaints by providing credits or refunds, shipping orders, and/or exchanging non-compatible units for compatible ones. Some complaints remain unresolved, meaning the customers are not satisfied with the company's response. A few complaints are unanswered.

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Complaint Closing Statistics

0 complaints against Multimedia Computers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing the sales of new and used computer equipment and video hardware.

Primary Contact:	Allan Perani (Manager)
Business Started:	1/1/1994
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Be sure to carefully evaluate the company's technical assistance, servicing, and refund and exchange policies prior to ordering products. Purchasers ship computers back at their own cost and often bear the burden of time lost without a computer.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Multimedianet.com

Mirage

Monitor Mania

Websites:
There are no additional web sites.

Contacts:

Owner