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Murad, Inc.

375 inquiries |
Skin Care Products Retail

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2121 Rosecrans Avenue 5th Floor
El Segundo, CA 90245 | Get Directions

(800) 596-8723

http://www.murad.com

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/2/2016 Dennis F.

Poor customer service / follow up /

Hung up on me 2x when i asked a question about billing.???

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Murad, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Our company was founded in 1989 by Howard Murad. M.D., one of the world's foremost authorities on skin health and a pioneer of the clinical skincare movement. Our products are known globally for high performance topical and internal skincare.

Primary Contact:	Howard Murad (President/CEO)
Business Started:	4/1/1989
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Murad Skin Care

Murad Medical Group

Murad DRTV

Websites:
There are no additional web sites.

Contacts:

Lou Blanchard (Customer Care Manager)

Richard Murad (Vice President/General Counsel)

Ryan Bicknell (Exec. Director of Program Development)

Melissa Swartz (Certified Skincare Specialist)

Dina Geiger

Other Categories:

Medical Clinics

Addresses:

P.O. Box 1630, Manhattan Beach, CA, 90267

20540 Belshaw Avenue, Carson, CA, 90746

2141 Rosecrans Avenue, El Segundo, CA, 90245

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