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Murphy USA

45 inquiries |
Gas and Oil Service Stations

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8761 Highway 34 South
Quinlan, TX 75474 | Get Directions

(903) 356-3083

http://www.murphyusa.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/15/2019 Deborah S.

Do something with your rude cashier.

2 times in 1 week that I have went to get gas, the same cashier (a manager, Kate) was very rude. The 1st time was 5 days ago. I stood in line for at least 6 minutes. And I was 2nd in line. All she did was stand there on her phone the hole time. I left and got gas else where. And there was today. They were not busy and I was 3rd in line. Pretty much the same. All I could see was she was acting like she didn't no what she was doing. She looked up and she looked at me with a grin. Again I was there for at least 5 minutes in line. Again I got gas else where. I will not go back to that Murphy's again, and neither will my family and friends. You need to do something about her or your going to lose more customers. Thank you for reading this.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Murphy USA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is gas and oil service stations.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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