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My Crisis Gear complaints

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710 Century Parkway
Allen, TX 75013 | Get Directions

(800) 370-8660

http://www.mycrisisgear.com

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against My Crisis Gear closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against My Crisis Gear

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2/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $49.95 Amount Settled: $0.00

Customer Complaint

1/14/2025

On 1/8/25 my debit card was charged 49.95 , on 12/26/24 I had purchased a holster for 16.95 with this debit card. I did not order or agree to any other goods or transaction. This 49.95 is an unauthorized charge. Have called 800 370 8660, 888 509 1273 and no one answers the phone, Sent an email to their customer service and had no response. Resolution Sought Would like the 49.95 charge reverted to my account as it was not authorized by me.

11/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $99.94 Amount Settled: $0.00

Customer Complaint

10/29/2024

I did not and do not subscribe this subscription they're calling it which is bogus and hidden at checkout according to where they say it is. Resolution Sought Refund me that 99.94

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