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Mylen Stairs Inc

42 inquiries |
Ornamental Metals Contractor

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P.O. BOX 350
Peekskill, NY 10566-0350 | Get Directions

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/1/2022 Gary H.

This business in not even trying to sell complete stairs!!!

These people don't have complete stairs to ship. I bought a stair kit, got it out and started to inventory and assemble. Found I had not hardware nor shim spacers. Contacted them two days later and they said they ship them, a week went by and I contacted them again and they said no they didn't ship yet but they'd put a rush on it.........waited another week, contacted them and Home Depot and they admitted they didn't even have the parts needed in stock so they couldn't ship them but that they'd put a rush on them again guaranteed next days shipping. Waited another week........still no parts. Called them again and they admitted no they still hadn't shipped them. But keep in mind they got paid up front for these stairs. Now to send them back I don't have a crate and these parts all told weigh over 1,000 lbs.!!! What a scam these people are!!!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Mylen Stairs Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is Architectural Metalwork

Primary Contact:	Robert Maiaro (President)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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Websites:
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