National Healthcare Services ratings, reviews and complaints - Discount Health Care Plans

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints for this company allege misrepresentation of services, and unauthorized credit card charges. Complainants further allege they are unable to contact the company, or are given the run around when they attempt to investigate unauthorized charges to accounts.

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Complaint Closing Statistics

0 complaints against National Healthcare Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling a medical discount card.

Primary Contact:	Customer Service
Business Started:	11/6/2003
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company claims to offer a medical discount card for $29.99. The plan is solicited by telemarketers who ask for bank account, or credit card numbers as a means of payment. Information received from individuals solicited by the company indicate telemarketers identify themselves as representatives of the United States Government, and claim to be calling to notify them of a pending tax refund or grant award. After persuading the consumer to provide their bank or credit card number, the call is terminated without clearly disclosing details of the offer or justification for requiring account numbers.

We urge caution. This company appears to be using the name and address of another business entity who is not associated with this company. The telephone number on file appears to be connected with a foreign call center in India. The company has no website that we are aware of. Since the address used belongs to another company, and no website information is available, the only means to contact the company is via the call center number.

Do not give your credit, or debit card number to unfamiliar callers for any reason. If you are truly due a tax refund, or have been awarded a grant, the United States Government would not require your bank account number or initiate a charge to your account to deliver it. It is also unlawful for individuals to identify themselves with government entities, unless of course they are actually government employees.

Other Considerations

If this company has solicited you for a medical discount card, we offer the following advice. We believe that medical discount plans such as these--at least those operating in California--are discount buying service organizations subject to California law relating to them. As such, their contracts are subject to a buyer's cooling off period within three business days of the buyer's receiving a copy of the contract. If the company does not provide a copy of the contract, or if the contract does not include notification of the buyer's right to rescind, that cooling-off period does not begin to run until the seller has complied with the disclosure requirement. If the buyer rescinds the contract, all monies must be returned, regardless of whether any have been designated "nonrefundable."

These companies are also required to maintain a $20,000 bond and to provide written disclosures, including that of the exact nature of the company's business, before the buyer signs the contract.