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National Tire & Battery

72 inquiries |
Home Centers

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3550 Peachtree Industrial
Duluth, GA 30096-4817 | Get Directions

(678) 584-9333

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/15/2017 Tom T.

Poor Service and possible scam

After buying several thousands of dollars of tires from NTB over the years their service suddenly seems to have vanished. The last three times I have taken my car in for balancing and alignment check, they were never able to perform the alignment in a reasonable amount of time, e.g., 4 to 5 hours. The excuse was that they only had one alignment machine. OK, but not my problem and after all you do sell tires. After telling me that the rear shocks on my Nissan Maxima had "seized," they offered to replace them for $450.00 labor not included. When I looked up replacement costs on Tire Rack, the parts cost was less than $200.0 for KYB's. After probably 15 years of being a loyal customer, I won't be back.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against National Tire & Battery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is Auto And Home Supply Stores

Primary Contact:	Tom Sale (Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Ntb National Tire & Battery

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

3550 Peachtree Industrial Blvd, Duluth, GA, 30096-4817

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