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Nationwide Insurance complaints

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One Nationwide Plaza
Columbus, OH 43215 | Get Directions

(800) 421-1444

http://www.nationwide.com

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Total Amount in Dispute:
$86,500.00

Total Amount Settled:
$0.00

Complaint Experience

40%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
However, the company failed to respond to one complaint.

Complaint Closing Statistics

5 complaints against Nationwide Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
1	Unanswered

5 complaints against Nationwide Insurance

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10/2/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: Amount Settled: $0.00

Customer Complaint

9/18/2025

I had a fire in June of 2023, I am covered with Nationwide for home and auto insurance. They sent me to a hotel for about a month, then we found a home to stay in and covered the cost with the money from my coverage while they were working on my home. They told us we had to leave the house because they would only cover for 2 years. But my house still is not repaired. As of today my home is still not complete, my bathroom, flooring, roof and painting need to be completed. They put money into my account, but did not tell me what it was for, it was for the repairs of the home, I was using the money that I thought was mine to buy food and pay for storage for my belongings. They stopped fixing my home, but are still charging me for coverage. They stated it was taking so long because they were waiting on permits, but it has been more than 2 years. Resolution Sought To finish the repairs on my house.

Company Response

9/19/2025

September 19, 2025 Dear Business Consumer Alliance, Thank you for your email dated 9/18/2025 regarding the complaint Business Consumer Alliance (BCA) received from Ms. Taylor. We appreciate that you have brought this matter to our attention. Our Customer Relations team will contact the complainant directly to acknowledge and address the concerns as originally shared with BCA. Please be aware that Nationwide will continue to work directly with the complainant and/or the complainant's legal representation during the course of our investigation. No updates or further communication will be sent to your organization regarding this complaint. Sincerely, Janice Kleinhans Nationwide Mutual Insurance Company Customer Relations Coordinator 1-916-900-5867

9/9/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

8/23/2024

May 11th 2024 about 11:45 pm or so, I woke up to a lot of noise outside of my boat at Sunset Bay Marina. I came up stairs to see what was going just find out another boat was on fire and coming directly at my boat. Later I found out the boat caught fire a few slips down from me burned two other boats and launched itself by burning the tie ropes that was holding it to the dock. The noise was coming from three fire department trucks and the police. Who were all telling me to get off of my boat because the boat that was on fire was only about 30 or so feet from my boat. I did but the fire department couldn't get close enough to put the fire out because Sunset Marina had a gate locked so they tried by running hoses connected together up my dock towards the water to where the boat was on fire. They spread and spread but it didn't do any good because of the distance. They hopped on the back of my boat (swim platform) and the boat next to me trying to control the boat with long hook sticks. It was then determined by the fire department that I had to move to get the boat that was on fire in my boat slip so that it would be a lot closer. I did move but my boat took on a lot of damage , burning my back enclosure my swim platform, my backseats and my side panel. I was told by the marina that they would take care of everything. My wife and I waited and waited mind you this happened May 11th 2024 . Now they are saying their not responsible. Resolution Sought Is to have our boat repaired . We had nothing to do with this in fact had I not been there to move my boat , other boat would of surely burnt down.

Company Response

8/27/2024

Our Customer Relations team will contact the complainant directly to acknowledge and address the concerns as originally shared with BCA. Please be aware that Nationwide will continue to work directly with the complainant and/or the complainant's legal representation during the course of our investigation. No updates or further communication will be sent to your organization regarding this complaint.

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