NCO Financial Systems, Inc. An EGS Company ratings, reviews and complaints - Collection Agencies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against NCO Financial Systems, Inc. An EGS Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

NCO Financial Systems, Inc., is a global provider of accounts receivable management and customer relationship management services. We specialize in debt collection and billing services.

Primary Contact:	Cathy Burgard (Consumer Affairs Team Lead)
Business Started:	6/7/1993
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

If you have been contacted by a collection agency for a debt which seems unfamiliar to you, carefully check your records to verify the origin and amount before paying. The Fair Debt Collection Practices Act protects consumers from unfair collection tactics including, threats, harassment, and collection of fictitious debts.

This law also requires debt collectors to supply documentation to substantiate the debt upon request of the debtor. If they are unable to present the requested documentation, you are not required to pay the debt.

For more information on "How to Deal with a Collection Agency" visit "BCA's Resource Guide Section for Collection Agencies.

Other Considerations

This company is a subsidiary of Expert Global Solutions, Inc.