NetBizKit.com, Inc. ratings, reviews and complaints - Information Search Retrieval Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege that after agreeing to a trial membership internet service, they are billed without their authorization on consent before the trial period expires. Others contend they continue to receive monthly debits or charges to their accounts even after cancelling services. Many customers complain they are unable to contact the company to submit service cancellations or request refunds or credits. The company responds to most complaints by cancelling memberships, crediting accounts, issuing full or partial refunds or providing information on billing and cancellation procedures. On August 27, 2003, this company's membership in the BBB was revoked by the BBB's Board of Directors due to its failure to resolve the underlying complaints and its failure to respond to some customer complaints filed with the BBB.

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Complaint Closing Statistics

0 complaints against NetBizKit.com, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company offers e-Commerce websites, hosting, and custom website design. The company also offers a business opportunity for individuals who are interested in owning their own website.

Primary Contact:	Richard Zavala (Customer Service Manager)
Business Started:	2/24/2000
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar, investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
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Contacts:
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Reputation Report

NetBizKit.com, Inc.

Complaints and Resolutions

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