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New Fancy Nails

  134 inquiries |
Nail Salons

3543 West Emory Road
Powell, TN 37849
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(865) 859-9236

Company Rating

B

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/28/2018

I'm sure I'm not the only complaint about this!

Went in to get my nails done decided I wanted them longer and the guy lost his temper! Losing his temper wasn't the word for it! Told me to get out he didn't want my money. Started saying I cause trouble every time I come in the last time I was in the customer beside me was complaining to me I just listened! I had a pedi which was excellent and when it came to color that I wanted she couldn't explain on how the crackle process works to me but I did not complain. If I had they should have handled it like a reputable business should not like they did! I have only been in to this Salon 3 times before! If you have an issue with color or their services do not let them know about it they will refuse to finish your nails and leave them in a mess. At this point I had half my acrylic nails on, after threatening to call the cops and talking with the other woman which was agreeing with him. She kept saying we don't want your money you can leave!! So he starts cutting them off after I told that he couldn't leave them like that, pulling them, actually trying to rip my nails off, and actually trying to hurt me! These people DO NOT need to be in business they need to be shut down! What poor customer relations, they do not know what customer satisfaction means at all! I left the business with my nails destroyed! When someone actually tries to hurt a customer because he said I had so called complained…wow!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against New Fancy Nails closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is nail salons.

Primary Contact:
Business Started: N/A
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Licensing

In California, individuals and companies offering barber or cosmetology services are required to obtain a license. For the most up-to-date information regarding licensing status and general information, consumers may contact the Board of Barbering and Cosmetology by calling (800) 952-5210 or by visiting their website at www.barbercosmo.ca.gov or by email at barbercosmo@dca.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.