New Hope Bowl

Improve customer service. Train employees.

On 2/03/2024 at approximately 20:48 hours, my party and I were treated in such a nasty and racist way by one Server in particular; Moira. We ignored countless racial stereotypes by Moira, until the end of the night, it was time to say something. Moira was extremely rude, extremely reactive and not consistent with her work at all. When we arrived we watched this server gove GREAT service to the group that played on the lane next to Us for a few hours, and after they left, She never cleared their table mess - Instead She blamed it on Us and that was completely inappropriate and uncaused for. When we informed her She never cleaned up their mess, She snatched everything away from the table with complete disturbance or attitude. After our food came, we asked if we could have 2 pitchers, 1 with water, and the other with pink lemonade. She brings out the 2 pitchers and says, "How are you all going to pay for this"? Insinuating that the $80 amount of food already on the table was not paid for (whoch is was). Extremely offensive, extremely unprofessional. When I asked for a manager, manager Catherine came out and brushed off what I said to another employee and I don't even know who He was or why She did it. Not even a word to me, just walked away from me and bought in the guy that was taking our food orders. This place needs new management, and I will see to that it gets done. If you are not White/Caucasion, I don't recommend bowling here. The purpose of going out at night and enjoyin

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