Nextbook USA ratings, reviews and complaints - Electronic Equipment Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege problems with the product shortly after purchase. Some complainants report the tablet shutting down even when fully charged not turning on at all the sound not working the inablility to connect to the Internet or not being able to download an App. Several complaints allege poor customer service when they contacted the company to report the issues they were having. Others state long waits on hold when contacting the company by phone calls getting disconnected or without warning getting transferred to a voicemail to leave a message. In some instances consumers allege their phone messages were not returned and when they attempted to go on the company's website to seek assistance the website would not accept their request. Some customers reported their products were replaced multiple times and they still experienced the same issues with their replacements.The company generally responds to complaints by first offering to troubleshoot the problem. Then if the troubleshooting does not resolve the issue and the consumer falls under the guidelines of the 1 year limited warranty the consumers are given instructions to send the product back for repair and in some cases a replacement.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Nextbook USA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We commit to offering world-class designed consumer electronic products.

Primary Contact:	Customer Service
Business Started:	9/16/2010
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Be advised that this company offers a 1year limited warranty. According to the company any physical damage to any item voids the warranty. In the company's opinion physical damage includes items that have suffered or been damaged through alteration improper installation mishandling misuse neglect accident or by removal or defacement of the factory serial number/bar code label(s). To avoid any type of delay it is important consumers have their products registered have the original purchase receipt box and paperwork. The return policy states the products are serviced and there are no refunds.

Industry Resources

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Additional Info

DBAs:

E Fun

Websites:
There are no additional web sites.

Contacts:

Maribel San Juan (Customer Service Representative)

Reputation Report

Nextbook USA

Complaints and Resolutions

Other Information