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Nico's Carpet and Restoration

784 inquiries |
Water Damage Restoration Services

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10808 Foothill Blvd. Suite 160-270
Rancho Cucamonga , CA 91730 | Get Directions

(626) 255-4657

http://www.nicosrestoration.co...

*24 Hour Emergency Services*

Company Rating

AAA

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Customer Reviews

based on 4 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/7/2018 Allison T.

They are great....

I have used Nico's Carpet and Restoration twice now. They are friendly and have great customer service. They show up on time and the service it always quick. Nico's Carpet and Restoration always make sure the job is done properly and safe, I feel very comfortable with the service they provide. These are the reasons I keep using them and I will continue to use them in the future.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Nico's Carpet and Restoration closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Nico's Carpet and Restoration provides carpet cleaning, upholstery, mold remediation, fire damage and water damage restoration, as well as repair services, drive way remodeling, tile steaming & cleaning.

Primary Contact:	Nico Gonzalez-Nunzzi (Owner)
Business Started:	8/14/1997
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 1059298
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Nico's Carpet Fire & Flood Restoration

Nico's Construction

Websites: