North American Business Linx ratings, reviews and complaints - Directory Guide Publishers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they were contacted about a past due balance for a directory listing which they did not authorize, and do not owe.

The company responds to some complaints by agreeing to close accounts, cease collection efforts, and remove her listing from the directory.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against North American Business Linx closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a business directory publisher.

Primary Contact:	Bryan Hextall (Operations Manager)
Business Started:	1/1/2010
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company claims to be a directory publishing company. Although we have limited information on the company, it appears they contact businesses by fax, phone, or mail, advising them of an account balance due for a past directory listing. Business owners who have reported the questionable account balances contend they have not previously transacted business with the company, and have not authorized a directory listing.

Fraudulent telemarketers often claim that an order was placed and verified by someone else within a company. Before you accept, or pay for any invoices that arrive under less-than-clear circumstances, protect yourself by insisting on proof that an order was placed. Ask the company to provide you with your last payment information. If no proof is provided, do not pay the invoice.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

American Business Directory

Websites:
There are no additional web sites.

Contacts:

Robert Parker (Central Manager)

Sid Tracy (H.R. Manager)

Addresses:

2977 Columbia Street Suite 15504, Torrance, CA, 90503

Reputation Report

North American Business Linx

Complaints and Resolutions

Other Information