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Northside Auto Repair

38 inquiries |
General Auto Repair Services

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774 North Main Street
Brockton, MA 02301 | Get Directions

(508) 427-6546

For business hours contact (508) 427-6546

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/22/2020 Brittany C.

I would like them to make sure that they're doing people's cars correctly and not overcharging them for things that are wrong with it

I had brought my car to Northside Auto repair for freeze plug. I showed him where the leak was coming from then he decided to tell me that it was a thermostat problem which I knew it wasn't but I said okay. Then after he put the thermostat in and charge me for it he told me that I was right it was coming out of the hole that I was talking about that was the freeze plug. In order to get to the freeze plug you have to pull the transmission out instead of pulling the transmission out he decided to cut the whole ear off the transmission which my transmission is worth it's about 3 Grand alone. After that he put quick seal in the hole with a freeze plug is supposed to go instead of getting the right part and then decided to charge me 400 for the labeler of that and then 125 for the thermostat that I didn't need now I have to put a transmission in it I've never seen somebody hack are the way they hacked mine. Well, I would like them to make sure that they're doing people's cars correctly and not overcharging them for things that are wrong with it and hacking it. I think that they should be investigated because I'm not the only one that's had a complaint with them. I sat 8 hours waiting for my car listening to people complain

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Northside Auto Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Northside Auto Repair offers automobile repair services

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Business Started:	N/A
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Licensing

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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