Norvegance, Inc. ratings, reviews and complaints - Long Distance Telephone Companies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleges the company representative verbally claimed the contract was for a two year period. After signing the contract and reviewing the terms, the complainant found the contract was for a five year period instead. The complainant attempted to contact the company, but found some phone numbers to be disconnected or calls were not returned. This complaint remains unanswered.

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Complaint Closing Statistics

0 complaints against Norvegance, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing telecommunication services.

Primary Contact:	Jim Gattuso (Director)
Business Started:	9/10/2001
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company is headquartered in Newark, New Jersey. According to the BBB of New Jersey, Inc., this company has gone out of business and filed for Chapter 11 Bankruptcy. On June 30, 2004, this company filed an involuntary petition for bankruptcy under Chapter 11 of the Federal Bankruptcy Act, case number 04-32079. On July 14, 2004, Judge Rosemary Gambardella ruled that there was an absence of a reasonable likelihood of rehabilitation, therefore NorVergence's Chapter 11 case was converted to a liquidation proceeding under Chapter 7. Persons having monetary claims against the company are advised to obtain a Proof-of-Claim form, and submit it to the US Bankruptcy Court, District of New Jersey, P.O. Box 1352, Newark, NJ 07101-1352. Consumers may call the Bankruptcy Court at (973) 645-4764. The case number should be entered on the form. The court also appointed Charles J. Foreman, Esp. as the interim Chapter 7 Trustee of the case #04-32079 (RG).

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Peter Salzano (President, CEO)

Owner

Other Categories:

Information Search Retrieval Services

Addresses:

1700 Iowa Avenue, Suite #150, Riverside, CA, 92507

Reputation Report

Norvegance, Inc.

Complaints and Resolutions

Other Information