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Ocean Harbor Insurance complaints

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PO Box 451119
Sunrise, FL 33345 | Get Directions

(954) 587-2299

http://www.pearlholding.com/co...

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Total Amount in Dispute:
$32,900.00

Total Amount Settled:
$0.00

Complaint Experience

75%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

4 complaints against Ocean Harbor Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
1	Unanswered

4 complaints against Ocean Harbor Insurance

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5/8/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/5/2024

I have been trying to report a claim for 3 weeks now. I was hit by one of their policy holders. They keep telling me their system is down. This is getting so frustrated. I called again this past Monday 4/1 and told me I would get a call back in 24 hours. Today is 4/4 Thursday and still no call back. I want my car fixed Resolution Sought File my claim, call me back so I can get my car fixed.

Company Response

4/26/2024

This claim was reported on 04/05/24. We have begun our investigation of the claim, and an inspection of the customer's vehicle is scheduled to take place on 4/26/24.

4/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,900.00 Amount Settled: $0.00

Customer Complaint

4/2/2024

This company has sent out 3 checks the first was made out to me and car lot which shouldn't have been done. The second one was getting here late so I contacted them on 2-26-24 we agreed i would wait one more day so Tuesday 2-27-24 i received a text saying they voided that check and reissued so Wednesday 2-28-24 the Second on showed up but it was too late .So the third check they sent out on 2-27-24 i haven't received and today 3-27-24 the check still hasn't showed up. Now they have a maintenance issue their system has been down since 3-17-24 so i continue to call every day with no results my car has been sitting at the auto body shop since 2-6-24 the work has been completed since 2-8-24.Until they get their money i can't get my car. They have no answers to as when their system will up and running at this point something elses needs to be done they have thousands of customers in limbo waiting on them to get back up and running. I asked what other measurements will be done if they cant get their system up and running and no one has any answers. I have been very patient i have missed dr appointments, i have a disability so hard for me to walk to the bus stop and catch the street bus which i have to do. My husband has had to catch a lyft to and from work since 2-6-24 until this very day 3-27-24 which has resulted in him having to spend well over $500 not including the place i have to catch a lyft too.All i want is some answers and they could at least communicate better. Resolution Sought Contact the company to see what's going on and what are they going to do for the customers if they can't get their system up and running.

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