Oficina Guerrero ratings, reviews and complaints - Immigration and Naturalization Consultants

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

The two complaints we received contained allegations that the company failed to provide the services contracted for and that the company was not responsive to voice mail messages.~~The company responds generally by stating that they are dealing with a government entity which takes time and that they required more forms to be properly completed by their clients.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Oficina Guerrero closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing immigration consultation and assistance in document preparation services.

Primary Contact:	Edgardo Antonio Guerrero (Owner)
Business Started:	5/5/1999
Social:

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Licensing

California law requires companies that assist clients with the process of immigration to the United States to be licensed and bonded. A consulting service can only provide non-legal services, such as; filling out forms; assistance with obtaining supporting documents; or providing translation services. Only an attorney can provide legal advice.

Immigration document preparers, commonly referred to as “immigration consultants” must be registered, and post a $50,000 bond with the California Secretary of State. To confirm an individual has met these requirements, consumers may contact the Secretary of State, by writing to the Secretary of State, Special Filings, P O Box 942877, Sacramento, CA 94277, by calling Special Filings at (916) 653-3984, or visit the website at http://www.sos.ca.gov/business/sf/bond_search/

For businesses outside of California, please check with the agency that regulates this industry.

As of our last verification September 11 2007 we could find no evidence of a bond with the California Secretary of State.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

An immigration consultant gives non-legal assistance or advice on immigration matters. The type of assistance may include: completing forms provided by state or federal agencies, translating a person's answers to questions in those forms, securing for a person supporting documents such as birth certificates, submitting completed forms, or making referrals to persons who could undertake legal representation for a person in an immigration matter.

Immigration consultants are required to provide with a written contract. The contract shall describe the services to be performed, contain a statement that they are not an attorney and may not perform legal services that an attorney performs, and list the documents to be prepared by the consultant including which agencies they will be filed with and the approximate processing times. The provisions of the contract must be in English and in the client’s native language. Contracts shall provide for the client to have the right to rescind the contract within 72 hours after signing the contract.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

Edgardo Guerrero was arrested on March 22, 2018, booked into the Los Angeles County jail and is being held on $80,000 bail. Check out the Government Action section of this report for more information.

If you are in need of legal advice regarding immigration matters, be sure to only obtain legal advice from an attorney, an accredited representative working for a Department of Justice’s Executive Office for Immigration Review (EOIR), or a recognized organization. Contact the U.S. Citizenship and Immigration Services (USCIS) at 800-375-5283, schedule an appointment online, or visit your local USCIS office.

For more information on spotting immigration scams and tips, click on Business Consumer Alliance’s Resource Guide, “Immigration Assistance and Tips to Avoid Immigration Scams”.

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Additional Info

DBAs:
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Contacts:
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Reputation Report

Oficina Guerrero

Complaints and Resolutions

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