Old School Innovation Flooring, Inc ratings, reviews and complaints - Flooring Contractors

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Old School Innovation Flooring, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We expertly install premium solid hardwood for timeless elegance, high-performance engineered wood for humidity resistance, versatile laminate, and 100% waterproof luxury vinyl built for busy households.

Primary Contact:	Roberto Cervantes (CEO/President/RMO)
Business Started:	4/21/2025
Social:

About Old School Innovation Flooring, Inc

At OLD SCHOOL INNOVATION FLOORING INC, flooring is more than just a job—it is a lifelong craft. Built on the core values of integrity, precision, and reliability, our company delivers exceptional quality to residential and commercial properties throughout the Bay Area. Led by our owner, who brings over 20 years of hands-on industry experience, we specialize in complete flooring solutions from start to finish. Our team handles everything from the safe demolition of old floors to subfloor preparation, custom installation, and dust-controlled refinishing, combining traditional technique with modern innovation. We take immense pride in providing personalized service, clear communication, and flawless workmanship designed to last for generations. Whether you are installing timeless hardwood, modern luxury vinyl, or custom stair treads, OLD SCHOOL INNOVATION FLOORING INC is your trusted local partner. We proudly serve clients across Berkeley, San Ramon, Pleasanton, San Francisco, Concord, and Walnut Creek. Contact us today to learn more about our commitment to quality or to schedule your project consultation! Lic#1157930

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Licensing

California State Contractors License Board

Verified License

License Number: 1157930
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
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Reputation Report

Old School Innovation Flooring, Inc

Complaints and Resolutions

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