On-Click LLC ratings, reviews and complaints - Information Search Retrieval Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege delivery issues including failure to deliver ordered merchandise and delivery delays. Complaints also allege difficulty obtaining assistance from customer service and failure to issue refunds. One complaint alleges the company sends repeated unsolicited emails via a third party and fails to cease such actions.

The company reponds to the spamming complaint by denying responsibility for the mailings and stating the customer would have to contact the third party that was emailing the solicitations regarding the matter. All other complaints remain unanswered

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Complaint Closing Statistics

0 complaints against On-Click LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing e-commerce services.

Primary Contact:	Jack Stapleton (Owner)
Business Started:	1/1/1992
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Lubery

Websites:

Contacts:

Jonathan Sheldon (Owner)

Addresses:

915 Euclid Avenue, Long Beach, CA, 90804-5210

P.O. Box 91143, Long Beach, CA, 90809-1143

3316 East Broadway, Long Beach, CA, 90802

Reputation Report

On-Click LLC

Complaints and Resolutions

Other Information