One-ecommerce.com ratings, reviews and complaints - Escrow Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleges the company failed to submit funds for a ring that was shipped utilitzing their services. The company told the customer the bank wire transfer would take several days and that was the last time the customer heard from the company. The customer sent numerous emails to the person who bought the ring and the company; however, no response has been received by either party.

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Complaint Closing Statistics

0 complaints against One-ecommerce.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing online transaction management technology and business escrow services that facilitate and accelerate B2B, B2C and P2P e-commerce by assuring secure settlement.

Primary Contact:	Douglas Clark (Escrow Agent)
Business Started:	1/1/2000
Social:

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Licensing

As of June 22, 2006, we verified that this company is not licensed and bonded to perform escrow services. To verify licensing and bonding, call the California Department of Corporations toll-free at 1-866-ASK-CORP (1-866-275- 2677).

Persons or companies performing escrow services over the Internet in California, or performing escrow services for consumers in California, must comply with the licensing requirements of the California Escrow Law. The licensing and regulatory process ensures that companies' owners and key employees have been subject to background checks performed by the California Department of Corporations, that the company's financial condition and records are adequate, that the company is properly bonded, and that all customer funds are segregated in trust fund accounts until the terms of the escrow are met.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Express Transfer Service

Addresses:

111 Benhurst Ave, Null, Rm124qp, London, Great Britain, ,

14241 Firestone Blvd. Suite 120, La Mirada, CA, 90638

Reputation Report

One-ecommerce.com

Complaints and Resolutions

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