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Reputation Report

5855 Green Valley Circle #206
Culver City, CA 90230
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(888) 649-1605

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Company Rating

F

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege unauthorized shipments of toner cartridges and deceptive sales practices. Some complainants allege the company misrepresents the business relationship claiming the customer has previously done business with them or that the company was their regular supplier in order to solicit toner products. Others allege receipt of toner products that were never ordered or invoices for toner products that were never received. In a few cases the complainants indicate the company obtained authorization for the order from employees who do not have the authorization to make purchases on behalf of their employer. ~~The company responds by issuing call tags accepting returns removing the customer's name from their mailing list indicating authorization was given or making price adjustments. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

0 complaints against One Source Supply closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

One Source Supply provides the sale of Office Supplies via telemarketing.

Primary Contact: Ingrid Fields (Owner)
Business Started: 1/1/1984
Social:

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Licensing

Telephonic sellers are required by law to maintain a $100 000 bond and register with the Attorney General. As of our last verification on February 9 2009 this company was registered as a telephonic seller as required for their industry. Unregistered sellers may not solicit in California if their business or prospective purchasers are located in this state. To obtain registration information or file a complaint write to: Office of the Attorney General Public Inquiry Unit P.O. Box 944255 Sacramento CA 94244-2550 or call (800) 952-5225.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Fraudulent telemarketers often claim that an order was placed and verified by someone else within a company. Before you accept or pay for any merchandise that arrives under less-than-clear circumstances protect yourself by insisting on proof that an order was placed. If no proof is provided offer to return the merchandise at no cost to you. Give them a specific and reasonable amount of time (30 days etc.) to pick up the merchandise. Tell the sellers that you reserve the right to keep the merchandise or dispose of it after the specified time has passed. ~~Under federal law you are entitled to regard unordered merchandise sent through the U.S. mail as a free gift. The same law makes it illegal to mail bills for such unordered merchandise. If you do not wish to pay for unsolicited merchandise you have three options. In each case by law you have no obligation to the sender. If you have not opened the package you may mark it """"Return to Sender """" and the Postal Service will return it with no additional postage charged to you. If you open the package and don't like what you find you may throw it away; or if you like what you find you may keep it for free. In this instance """"finders-keepers"""" applies unconditionally. ~~If unordered merchandise arrives by private delivery do not accept the shipment. If you have already accepted the shipment send the shipper a certified letter with return receipt requested demanding proof of your order. If there is no valid proof inform the sender that unless the merchandise is picked up within 30 days you will dispose of it. By giving the sender an opportunity to recover the merchandise you invalidate any claim that you accepted an offer of sale merely by keeping the shipment. If an invoice for the unordered merchandise arrives withhold payment and do not use the merchandise. If the firm fails to respond to your letter or if the sender threatens you with legal action contact an attorney and your state attorney general's office.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Central Supply Network
One Source Supply Center, Inc.

Websites:
There are no additional web sites.

Contacts:

Douglas Anderson (President)

Addresses: