OnlineCarStereo.com ratings, reviews and complaints - Electronic Sound Systems and Equipment Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege merchandise arrives defective or damaged. Other customers complain they install units upon receipt then discover the units are not operational. Once installed complainants are unable to return the item for a refund . The company contends that once packages are opened units cannot be sold as new. Several complainants report excessive delays in receiving exchanges or refunds. Most complainants are generally dissatisfied with the company's policies on refunds and exchanges due to not being eligible for refunds when products are determined to be defective. Customers contend that unless packaging is opened and units installed it is impossible to determine if the unit works or not. Several complainants also report dissatisfaction with having to pay shipping charges for incorrect deliveries or to return defective merchandise.~~The company responds to complaints by explaining policies shipping orders offering repairs or agreeing to issue credits or refunds.

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Complaint Closing Statistics

0 complaints against OnlineCarStereo.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

OnlineCarStereo.com has a product line of over 10,000 items. We sell top quality car stereos, GPS navigation systems, AMPS, subwoofers, speakers, and much more.

Primary Contact:	Maricela Capistran (Customer Service Manager)
Business Started:	10/5/2000
Social:

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Licensing

In California, businesses offering electronic equipment or appliance installation or repair, car audio or alarm installation are required to be registered with the Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation.

For the most up-to-date information regarding the licensing status visit http://www.bearhfti.ca.gov/license_chk.shtml or by call (916) 999-2041.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period they are required to notify the buyer in writing of the delay and give the option of waiting or having their money returned within seven days. Credit card payments must be credited within one billing cycle.~~Merchants who violate the Rule can be sued by the FTC for injunctive relief monetary civil penalties of up to $11 000 per violation (any time during the five years preceding the filing of the complaint) and consumer redress (any time during the three years preceding the filing of the complaint). When the mails are involved the Postal Service also has authority to take action for problems such as non-delivery. State law enforcement agencies can take action for violating state consumer protection laws

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Online Car Stereo

OCS Deals

Websites:

Contacts:

Rami Etilinger (CEO)

Addresses:

909 South Westmoreland Avenue, Los Angeles, CA, 90006-5601

Reputation Report

OnlineCarStereo.com

Complaints and Resolutions

Other Information