Opti Golf ratings, reviews and complaints - Telemarketing Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Opti Golf closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling golf clubs.

Primary Contact:	Robert Groendyke (Owner)
Business Started:	8/1/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company sells golf clubs through telphone and fax soliciations. The company offers to allow people to test their clubs without obligation for 60 days. Customers are asked to supply credit card information at the time of the transaction. Our experience has been that most of these companies go out of business within six months of opening, leaving most customers without golf clubs and without refunds. We suggest that anyone testing golf clubs for this company do so without giving credit card information or payment of any kind. That information should only be given after the trial period, and only then if you want to purchase the equipment. By law, consumers have 60 days from the billing date to disput the charge with the credit card company. After the 60 day period, a charge cannot be reversed unless the seller consents. If the order is canceled, we suggest that the product be returned in sufficient time to permit a credit card dispute to be filed.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Opti-Golf

Websites:
There are no additional web sites.

Contacts:

Pat O'Connor (Director of Customer Service)

Phil Gomez (Sales)

Reputation Report

Opti Golf

Complaints and Resolutions

Other Information