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Optical Gallery

30 inquiries |
Optometrists

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446 Myrtle Ave
Brooklyn , NY 11205 | Get Directions

(718) 246-2020

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/25/2018 Kenneth H.

He tells you that you're getting and paying for one thing and charges you for the most expensive service, but gives you the least quality merchandise.

I purchased a pair of PRADA prescription glasses with transitioning lenses. When the glasses arrived I had a problem with the medication that was prescribed. Months later the I took my glasses into another eye store and was advised that I didn't get the Krystal transitioning lenses that I paid for. When I took the glasses back and spoke to Oscar the owner of the store, he became very belligerent and rude. This occurred on more than one occasion. So I want to inform the public of his switch and bate tactics, he tells you that you're getting and paying for one thing and charges you for the most expensive service but gives you the least quality merchandise. He told me he would offer me a discount. Come to find out the discount he tried to offer me was what my job was paying towards my glasses. The owner is a scam artist and is not a honest person. Buyer beware

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Optical Gallery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is optometrists.

Primary Contact:
Business Started:	N/A
Social:

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Licensing

In California, Optometrists are required to be licensed by the California Board of Optometry. For the most up-to-date information regarding licensing status, consumers may contact the California Board of Optometry by calling (916) 575-7170 or (866) 585-2666, or by visiting their website at http://www.optometry.ca.gov

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
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