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Optimum First, Inc.

1,183 inquiries |
Mortgage Services

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8900 Warner Avenue
Fountain Valley, CA 92708 | Get Directions

(855) 707-5626

http://www.optimumfirst.com

Monday - Friday: 9:00 am - 6:00 pm

Company Rating

AAA

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Customer Reviews

based on 87 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/8/2022 Joshua V.

Trustworthy, friendly and Professional Service

Sean was amazing throughout the entire process and he immediately earned our trust when he was up front about the timeline and fees. Sean's attention to details and willingness to go above and beyond allowed us to close our loan in less than the estimated timeline! Sean always described each document he sent over which was very useful since this was our first refinance. It felt as though a friend was watching us through the process yet he was professional at all times. I would highly recommend Sean and First Optimum to anyone looking to buy or refinance!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Optimum First, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Optimum First, Inc is a loan company has loan experts who assist with finding the lowest Rates with no surprises.

Primary Contact:	Robert Drenk (Vice President)
Business Started:	4/3/2008
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Licensing

California Department of Real Estate

Verified License

License Number: 01525044
Status: Licensed

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Optimum First Mortgage

Optimum First Real Estate

Websites:
There are no additional web sites.

Contacts:

Customer Service

Jeff J. Olson (Salesperson)

Matthew Dohman (Broker)

Karl Sasaki

Matthew W. Dohman (Broker)

Other Categories:

Mortgage Loan Processors

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