Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/13/2019 Judith U.

I want them to stop these enclosures and apologize for the uncalled for behavior. I do not want excuses.

I received a solicitation for money for Saint Jude Children's Hospital in the order that was delivered today. This is totally unprofessional and uncalled for. I did not ask Blair/orchard brand products for a donation to an organization of my choosing, so why should they ask me? I want them to remove my name and email address from their database.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Orchard Brands Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Orchard Brands Corporation is a catalog and web brand service that offers endless options from fashion, footwear and accessories, to home and travel, beauty and grooming, gifting and more

Primary Contact:	Customer Service
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Marketplace.Blair.com

Old Pueblo Traders

Orchard Brands Sales Agency, LLC

Websites:

Contacts:

Old Pueblo Customer Service

Orchard Brands Customer Service

Other Categories:

Women's Apparel Retail

Addresses:

100 Murray Drive, Warren, PA, 16368

138 Conant Street 3rd Floor, Beverly, MA, 01915

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