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Orion Metal Exchange

Member | 153 inquiries |
Gold, Silver, and Platinum Dealers

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12301 Wilshire Blvd, Suite 412
Los Angeles, CA 90025 | Get Directions

(800) 559-0088

http://www.orionmetalexchange....

Monday - Friday, 8:00 AM - 5:00 PM PST

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

Proud member since 08/25/2026
This company is a Member of Business Consumer Alliance.

Recent Review

Posted on 10/9/2026 David J.

Great metals company

Orion assisted me with my transaction. They were knowledgeable, which I greatly appreciated when I got burned by another company. I am thankful for doing business with a reputable and professional company.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Orion Metal Exchange closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

At Orion Metal Exchange, our success depends on yours. We provide clients the opportunity to invest in tangible assets via accredited retirement accounts, third-party storage, or home delivery.

Primary Contact:	Customer Service
Business Started:	5/16/2017
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About Orion Metal Exchange

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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